ENSŌ SUPPORT

ENSŌ USER GUIDE DOWNLOAD

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ENSŌ WARRANTY

ENSŌ Device

FAQ’s

Bowls, Packing & Flavours

  • Yes, ENSŌ is designed for every tobacco and herbal molasses. For dark leafs
    we recommend to give it more heating time after pre-heat and use smaller
    leafs.

  • ENSŌ handles any moist, molasses-based shisha—dark-leaf or blonde—as well
    as herbal mixes. Smaller leafs and semi-dense packing works the best. If your
    chosen tobacco have large leafs, you can cut them with scissors before loading
    into the bowl.

  • Place 8 – 15g in the ceramic cup, semi-dense with a central airway. Start at
    175 °C for 5–8 min, then step up 30–45 ° as needed.

  • Yes—add the Flower Cup or Glass Collar accessory to fit up to 20g.

  • 45–60 min with the standard cup; up to 120 min with a Flower Cup (stir
    halfway).

  • Absolutely. Layer or split 50/50—just keep total mass under 15g and leave the
    airway clear. Put mint or spice notes on top for best effect.

  • Ten single-use aluminum cups ship with each kit—ideal for sticky mixes or
    rapid swaps. Rinse gently for up to three uses, then recycle.

  • Yes. Use the ceramic cup with the mesh screen and wax pad, or add
    accessories:
    • Gold-plated herb cup – up to 1.5g at 260 °C+
    • Glass wax cup or cotton pad for oils; activate G-Mode.

Cleaning & Maintenance

  • Rinse cups after every session and perform a full brush routine every 3–5 bowls
    (weekly for heavy users).

  • After every session for optimum flavour. Deep-clean the glass tank after 2–3
    sessions.

  • The electronics are splash-resistant, but never submerge the battery
    compartment. Detach the pack before rinsing the chamber.

  • Soak for 30 min in warm water, scrape residue with the multitool, rinse and dry.

  • Run hot water through the airway, scrub with the large brush and multitool. For
    stubborn build-up, wrap a strip of kitchen cloth around the flat end of the tool.

  • Rinse under warm water; scrub the mouthpiece with the small brush supplied,
    then air-dry.

  • Clean all parts promptly after heavily flavoured sessions and allow them to dry
    completely in fresh air.

Accessories & Usage Conditions

  • Extra batteries • Set of 3 ceramic cups • Thermocap •Set of 2 Flower Cup
    • Glass Collar • 20-/50-pack disposable cups •Gold-plated herb cup •Wax
    cup • Acrylic water tank with extended dip tube •Travel bag • 1.5 m hose
    & magnetic mouthpiece • Mouthpiece extension • Cup removal tool •
    Replacement glass & dip tube • Mesh screen kit • Scrub tool • Straps

  • A deeper ceramic insert that holds up to 20 g. Stir halfway to refresh flavour.

  • Flower Cup is a standalone large bowl (longer heat-up). Glass Collar sits on top
    of the standard ceramic cup to expand capacity with faster startup.

  • Technically yes with a Y-adapter, but airflow drops. For best performance share
    one hose sequentially.

  • Yes— its sealed alloy body and cordless design suit patios, rooftops and parks.
    Avoid heavy rain or sand.

  • Operate the ENSŌ only within 5 °C – 40 °C (41 °F – 104 °F) to protect the
    battery and electronics.

  • Unlikely in normal use. Heavy exhaled vapour directly into a detector may
    trigger particulate sensors; maintain ventilation.

  • Most venues that prohibit open flames accept ENSŌ. Always verify local rules
    and ventilation requirements first.

  • Take spent Li-ion packs to any e-waste centre. Rinse aluminium cups and
    recycle with metal waste.

  • ENSŌ Device
    USB-C Charger brick
    USB-C Charging cable
    Battery
    Rubber heat valve
    Metal lids
    10x Disposable cups
    2x Ceramic cups
    Multi tool
    5x Silicone mouthpiece tip
    1x Silicone mouthpiece guard
    Hose and Magnetic mouthpiece
    2x Cleaning brush
    ENSŌ wiping cloth
    Blowout valve
    Poking tool

  • About 3 h 30 m—the LED stops blinking once fully charged.

  • Roughly 120 minutes of continuous use at 180–255 °C. Runtime shortens at
    Higher temperatures.

  • Insert the battery and single-click the Thermodial. Also, when turning on ENSŌ
    the LED indicator pulses from bottom (empty) to top (full).

  • Absolutely—pop in a charged pack and resume immediately.

  • Press and hold the Thermodial for three seconds. Orange LED indicator pulses
    = heating. Repeat to power down.

  • Rotate the Thermodial 180 – 330 °C in 5 ° steps. Triple-press to activate
    G-Mode, which skips the 70 ° pre-heat and delivers a faster, flatter heat curve.

  • • Orange – Standard mode/heating
    • Green – G-Mode active
    • Blue – Temperature locked
    • Red – Low battery

  • In regular mode, the temperature is regulated by ENSŌ's sophisticated
    heating algorithm. Features a 70°C+ pre-heat in a 5-minute pre-heating
    program.
    In Green mode, the power distribution is
    more linear to counterbalance the cooling from more frequent draws. Features
    no extra heat in the 5-minute pre-heating time.

  • To get device into Green mode you should press the Thermodial 3 times.

  • Press the Thermodial 5 times consecutively to toggle Lock (blue LED).

  • Turn the Thermodial down to 180 °C. The bowl will stay warm for up to
    20 minutes; dial back up to resume.

  • Yes. First, avoid overpacking—keep the load between 8 and 15 g and leave a
    clear chimney in the centre of the bowl. If the pull is still too restricted, attach
    the optional Hose Adapter and any wide-bore (≈11–12 mm) silicone hose; the
    larger diameter can nearly double airflow for an effortless draw.

  • Zinc-alloy body, stainless-steel air path, heat-stable ceramic bowl,
    crystal-glass tank; footprint 33 × 12 cm.

  • 5,000 mAh / 55 Wh Li-ion, USB-C PD input 5–20 V (max 45 W). Pass-through
    vaping is supported once the pack has at least 5 % charge.

  • Yes. Each battery is well below the 100 Wh carry-on limit. Empty the water tank,
    remove the pack and store batteries in cabin luggage.

Purchasing, Shipping & Billing FAQs

  • Purchase your ENSŌ and Accessories from the ENSŌ on-line store on this website. Alternatively visit a JJ Cale store.

    If you are buying from any other source in South Africa, please be are that this may not be a genuine ENSŌ. We will be unable to offer you after sales support and your product will not have a warranty.

  • If you are in Namibia, Zimbabwe, Botswana, Malawi, Zambia & Lesotho please use our contact form to get in touch. Send us your address and we’ll arrange a quote. For all other areas we’ll put you in touch with one of our overseas partners.

  • Yes, you need to register your ENSŌ within 30 days of purchase, using our warranty registration form.

  • We are currently accepting pre-orders for the first delivery of ENSŌ products into South Africa. Due to the disturbances in worldwide shipping routes we are unable to confirm the exact date when we will be able to dispatch your order to you. Please use our contact form for more details.

  • We use the payment gateway Payfast in our checkout. This enables you to pay by Visa, MasterCard, American Express, Diners and also to make EFT payments too.

  • Within a couple of minutes of checkout you’ll receive a confirmation email with your order number. A second email goes out once the parcel ships, followed by automatic tracking updates.

  • If the parcel hasn’t been packed, we can still change the address, items, or
    quantities. Contact Support at info@draysongroup.co.za immediately; once the
    label has been printed, the order is locked.

  • Photograph any damage or record a video of the issue, and contact us at info@draysongroup.co.za within
    48 hours of delivery. We’ll issue a prepaid label for you to return your item to us or ship a replacement at no cost once the claim is approved.

  • An unopened box can be returned to us, at your own expense, within 14 days for a refund via your original payment method, less a 20% restocking fee. You’ll just need to contact us at info@draysongroup.co.za before you send it for returns authorisation.