Refund policy

Shipping

We can only ship to South Africa at this point.  Shipping costs will be calculated on check out.

Refund Policy

At Drayson Group, we strive to ensure customer satisfaction with every purchase. However, due to the nature of our products, we have specific return and refund guidelines in place.

Return Eligibility

Returns are only accepted within 14 days of delivery and must be unused and in their original condition.

"Open box" Ensō units and used items are non-returnable—all sales are final.

Return Process

Initiate a Return: If you wish to return an unused item within 14 days, please contact us at info@draysongroup.co.za to obtain return authorization.

Shipping: The customer is responsible for shipping the item back to our designated return address in South Africa. Return shipping costs are not covered.

Non-Returnable Items
Used Ensō units – Once an item has been used, it is no longer eligible for return or refund.

"Open box" Ensō units – All sales are final for any open-box items.

Refunds

Once the returned item is received and inspected, the refund will be processed back to the original payment method, less a restocking fee of 20%. Please allow 5-10 business days for the refund to reflect in your account.

For any return requests or further inquiries, please reach out to us at info@draysongroup.co.za. All returns will be reviewed on a case-by-case basis.

Damaged or Defective Deliveries

Photograph any damage or record a video of the issue, and contact us at info@draysongroup.co.za within 48 hours of delivery. We’ll issue a prepaid label for you to return your item to us or ship a replacement at no cost once the claim is approved.

Warranty

We offer a two year warranty on electronics and mechanical parts within the South Africa, and 6 months for the battery. Register the serial number at draysongroup.co.za/enso/warranty within 30 days of purchase to activate coverage.